To lay the groundwork, we worked with Connect to design organisation-wide workshops to educate the senior team and management populations about engagement. These illustrated the importance of employee engagement and the crucial part they play in influencing it. Following this, we created a highly tailored, clear and concise questionnaire, designed to maximise participation and staff involvement. Each year, results are shared with management teams using highly visual infographic reports summarising Division and Group scores. These include Key Driver Analysis reports, which highlight ‘Key Successes’ to be celebrated and sustained, and ‘First Priorities’ for action to improve engagement. Line managers are also supported, having attended bespoke workshops which explained their results, how to share these with their teams and facilitate action planning discussions.